Refund policy

1. How to ask

Email info@yeabla.com from the address on the account. Include the account or company name, the invoice or payment reference, the amount, and the reason. We confirm receipt within two working days.

2. Subscriptions

You can cancel a subscription at any time, from the account page or by email. Cancellation stops the next renewal. You keep access until the end of the period you have already paid for.

A monthly fee already paid is not refunded for the days left in that month, except in the cases in sections 3 and 4. This is because the platform stays available to you for the whole period.

3. Cooling-off for consumers

If you are a consumer and you bought online, the Electronic Communications and Transactions Act gives you seven days to cancel, and the Consumer Protection Act gives you five business days where the sale came from direct marketing. Where either right applies, we refund what you paid.

The cooling-off right does not apply to the part of a service you asked us to start immediately and that we have already supplied, or where a written project agreement says work has started. It also does not apply where the Act itself excludes the transaction. Cancelling under this section does not affect any right that the Acts do not allow us to limit.

4. When we refund a subscription in full

We refund the full amount, whether the plan is monthly or annual, when:

• we charged you twice, or charged the wrong amount
• you were charged after a cancellation we had already confirmed
• you could not use the service for a material part of the period because of a fault on our side
• we discontinue the product, for the prepaid time after the end date

5. Annual plans

If you cancel an annual plan within 14 days of the first payment and you have not made more than a trial use of the service, we refund the full amount.

After that, we refund the price of the unused full months left on the plan. The month in which you cancel is not refunded. The refund is the annual price divided by twelve, times the number of unused full months.

6. Project work

Unless the signed proposal sets a different rule:

• a deposit holds a start date. If you cancel before we have started, we refund the deposit in full
• once work has started, the deposit and any amount that covers work already done are not refunded
• money paid for work we have not yet started is refunded
• we invoice for work done up to the cancellation date before handing over what is complete

7. How the money is returned

Approved refunds go back to the original payment method, through the same payment provider, within 14 business days of our confirmation. Your bank or card issuer then decides when it appears on your statement. We cannot refund to a different account. If the original method cannot accept it, we will agree another method with you in writing.

8. What this policy does not cover

Fees charged by a third party, such as an app store, a domain registrar or your own bank, are refunded by that party under its own rules. This policy covers payments made to Yeabla Digital (Pty) Ltd.

These terms sit alongside our terms and conditions and privacy policy.